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Staffing Specialist

Summary
The Staffing Coordinator answers phones, accepts and documents staffing requests, fulfills client staffing needs, and provides excellent customer service to clients, field staff candidates and field employees. Actively participates in recruitment process of new field staff.
Required Skills:
Essential Duties and Responsibilities (Essential duties include but are not limited to)
Partner with clients to determine staffing requirements. Offer assignments at client facilities to qualified field staff.
Manage all staffing activities between field staff and clients.
Manage open orders and fill open shifts with qualified field staff.
Develop and foster excellent relationships between clients and field personnel.
Obtain credit and insurance information for all new clients/facilities.
Interview, screen and administer appropriate evaluations and verify references of field applicants.
Through follow-up and weekly progress calls, monitor and evaluate the performance of field staff and the ongoing needs of the client/facility. Initiate and maintain documentation of same.
Create weekly reports of all phone inquiries for service (e.g., referral sources, unfilled and canceled orders).
Document all scheduling through the automated scheduling system.
Perform other duties including administrative and backup support as assigned by management.

Requirements
Knowledge, Skills and Abilities (Competencies)
Oral communication - Responds clearly to client/staff inquiries while maintaining the highest degree of confidentiality.
Planning/Organizing - Prioritizes and plans work activities, uses time efficiently, must have the ability to work in fast-paced environments and work well under pressure
Adaptability - Manages competing demands and changing priorities.
Quality Control - Demonstrates accuracy and thoroughness. Monitors own work to ensure accuracy and quality.
Minimum Qualifications
High school diploma or GED and a minimum of 1 year customer service or other related experience, preferably in a supplemental staffing business.
Computer experience required. Data base and/or automated program experience a plus.

EO employer - M/F/Veteran/Disability


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