Customer Service Specialist II - Public Works
Pasco County, FL Pasco County, FL New Port Richey, FL New Port Richey, FL Full-time Full-time $15.
00 - $22.
50 an hour $15.
00 - $22.
50 an hour 2 days ago 2 days ago 2 days ago Salary $15.
00 - $22.
50 Hourly Location New Port Richey, FL Job Type Full Time Job Number 2223-457 Department Public Works Opening Date 06/16/2023 Closing Date 6/29/2023 11:
59 PM Eastern Salary Range $15.
00 - $22.
50 Pay Grade N27 (Non-exempt position) Salary Disclosure Pay rates are based on education, skill, experience level and internal equity.
New Hires are generally brought in from minimum to midpoint of pay range.
DESCRIPTION BENEFITS QUESTIONS General Description The Customer Service Specialist II- Public Works role involves responsible and advanced clerical and public contact work in obtaining, maintaining, and providing information regarding a variety of County operations.
Provides a professional and courteous response via telephone, in person, in writing and on-line.
The ideal Customer Service Specialist II candidate will possess a demonstrated background involving use of a personal computer and providing exemplary customer service involving frequent public contact.
Essential Job Functions Answers telephone calls and directs them accordingly.
Receives requests for information and/or complaints regarding the services of the County.
Provides specific information about procedures and regulations.
Resolves questions and problems.
Processes records, worksheets, logs, and applications for services.
Establishes and maintains files and records.
Obtains information necessary to prepare files and complete necessary forms.
Performs data retrieval and entry into a software application.
Updates information in the computer.
Generates reports from the computer.
Assists citizens with inquiries, complaints and investigations.
Performs related work as required.
Knowledge, Skills and Abilities Knowledge of standard office methods and procedures.
Knowledge of County departments, operations and regulations.
Ability to maintain records/files, prepare reports and correspondence.
Ability to meet and deal with the public effectively.
Ability to establish and maintain effective working relationships with employees and the public.
Ability to communicate effectively via telephone, in person, in writing or on-line.
Ability to make decisions and work without close supervision.
Ability to operate a personal computer and other office equipment.
Ability to establish and maintain files accurately and legibly.
Minimum Requirements PHYSICAL SKILLS/WORKING CONDITIONS:
Ability to communicate effectively using verbal, written, and visual communication.
Upon Emergency Operations Center activation, employees must be prepared to work additional hours and job duties.
EDUCATION, TRAINING AND
Experience:
Graduation from high school or possession of an acceptable equivalency diploma.
One (1) year experience in customer service duties involving frequent public contact.
Experience in the operation of a personal computer required.
LICENSES, CERTIFICATIONS OR REGISTRATIONS:
Must possess a valid Florida driver's license.
ADA STATEMENT:
A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.
DRUG-FREE WORKPLACE:
Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES:
All employees will be required to work before, during, or after an emergency.
During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
VETERANS' PREFERENCE:
Under Section 295.
07, F.
S.
, Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.
PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORK PLACES FOR 2021 Agency Pasco County Address 7536 State Street New Port Richey, Florida, 34654 Phone (727) 847-8030 (727) 847-8103 Website http:
//www.
pascocountyfl.
net General Description The Customer Service Specialist II- Public Works role involves responsible and advanced clerical and public contact work in obtaining, maintaining, and providing information regarding a variety of County operations.
Provides a professional and courteous response via telephone, in person, in writing and on-line.
The ideal Customer Service Specialist II candidate will possess a demonstrated background involving use of a personal computer and providing exemplary customer service involving frequent public contact.
Essential Job Functions Answers telephone calls and directs them accordingly.
Receives requests for information and/or complaints regarding the services of the County.
Provides specific information about procedures and regulations.
Resolves questions and problems.
Processes records, worksheets, logs, and applications for services.
Establishes and maintains files and records.
Obtains information necessary to prepare files and complete necessary forms.
Performs data retrieval and entry into a software application.
Updates information in the computer.
Generates reports from the computer.
Assists citizens with inquiries, complaints and investigations.
Performs related work as required.
Knowledge, Skills and Abilities Knowledge of standard office methods and procedures.
Knowledge of County departments, operations and regulations.
Ability to maintain records/files, prepare reports and correspondence.
Ability to meet and deal with the public effectively.
Ability to establish and maintain effective working relationships with employees and the public.
Ability to communicate effectively via telephone, in person, in writing or on-line.
Ability to make decisions and work without close supervision.
Ability to operate a personal computer and other office equipment.
Ability to establish and maintain files accurately and legibly.
Minimum Requirements PHYSICAL SKILLS/WORKING CONDITIONS:
Ability to communicate effectively using verbal, written, and visual communication.
Upon Emergency Operations Center activation, employees must be prepared to work additional hours and job duties.
EDUCATION, TRAINING AND
Experience:
Graduation from high school or possession of an acceptable equivalency diploma.
One (1) year experience in customer service duties involving frequent public contact.
Experience in the operation of a personal computer required.
LICENSES, CERTIFICATIONS OR REGISTRATIONS:
Must possess a valid Florida driver's license.
ADA STATEMENT:
A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.
DRUG-FREE WORKPLACE:
Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES:
All employees will be required to work before, during, or after an emergency.
During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
VETERANS' PREFERENCE:
Under Section 295.
07, F.
S.
, Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.
PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORK PLACES FOR 2021 Benefits include:
Florida Retirement System (FRS) retirement plan PTO (Paid Time Off) Paid holidays Group insurance Tuition reimbursement Deferred compensation Medical leave pool Annual medical leave buy-back Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.
Effective July 1, 2011, FRS members must contribute 3% of their salary as retirement contributions, on a pre-tax basis (the salary is reduced by the amount of the employee contribution before determining the federal income tax deduction).
The employer will automatically deduct the employee contributions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $22.
50 an hour $15.
00 - $22.
50 an hour 2 days ago 2 days ago 2 days ago Salary $15.
00 - $22.
50 Hourly Location New Port Richey, FL Job Type Full Time Job Number 2223-457 Department Public Works Opening Date 06/16/2023 Closing Date 6/29/2023 11:
59 PM Eastern Salary Range $15.
00 - $22.
50 Pay Grade N27 (Non-exempt position) Salary Disclosure Pay rates are based on education, skill, experience level and internal equity.
New Hires are generally brought in from minimum to midpoint of pay range.
DESCRIPTION BENEFITS QUESTIONS General Description The Customer Service Specialist II- Public Works role involves responsible and advanced clerical and public contact work in obtaining, maintaining, and providing information regarding a variety of County operations.
Provides a professional and courteous response via telephone, in person, in writing and on-line.
The ideal Customer Service Specialist II candidate will possess a demonstrated background involving use of a personal computer and providing exemplary customer service involving frequent public contact.
Essential Job Functions Answers telephone calls and directs them accordingly.
Receives requests for information and/or complaints regarding the services of the County.
Provides specific information about procedures and regulations.
Resolves questions and problems.
Processes records, worksheets, logs, and applications for services.
Establishes and maintains files and records.
Obtains information necessary to prepare files and complete necessary forms.
Performs data retrieval and entry into a software application.
Updates information in the computer.
Generates reports from the computer.
Assists citizens with inquiries, complaints and investigations.
Performs related work as required.
Knowledge, Skills and Abilities Knowledge of standard office methods and procedures.
Knowledge of County departments, operations and regulations.
Ability to maintain records/files, prepare reports and correspondence.
Ability to meet and deal with the public effectively.
Ability to establish and maintain effective working relationships with employees and the public.
Ability to communicate effectively via telephone, in person, in writing or on-line.
Ability to make decisions and work without close supervision.
Ability to operate a personal computer and other office equipment.
Ability to establish and maintain files accurately and legibly.
Minimum Requirements PHYSICAL SKILLS/WORKING CONDITIONS:
Ability to communicate effectively using verbal, written, and visual communication.
Upon Emergency Operations Center activation, employees must be prepared to work additional hours and job duties.
EDUCATION, TRAINING AND
Experience:
Graduation from high school or possession of an acceptable equivalency diploma.
One (1) year experience in customer service duties involving frequent public contact.
Experience in the operation of a personal computer required.
LICENSES, CERTIFICATIONS OR REGISTRATIONS:
Must possess a valid Florida driver's license.
ADA STATEMENT:
A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.
DRUG-FREE WORKPLACE:
Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES:
All employees will be required to work before, during, or after an emergency.
During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
VETERANS' PREFERENCE:
Under Section 295.
07, F.
S.
, Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.
PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORK PLACES FOR 2021 Agency Pasco County Address 7536 State Street New Port Richey, Florida, 34654 Phone (727) 847-8030 (727) 847-8103 Website http:
//www.
pascocountyfl.
net General Description The Customer Service Specialist II- Public Works role involves responsible and advanced clerical and public contact work in obtaining, maintaining, and providing information regarding a variety of County operations.
Provides a professional and courteous response via telephone, in person, in writing and on-line.
The ideal Customer Service Specialist II candidate will possess a demonstrated background involving use of a personal computer and providing exemplary customer service involving frequent public contact.
Essential Job Functions Answers telephone calls and directs them accordingly.
Receives requests for information and/or complaints regarding the services of the County.
Provides specific information about procedures and regulations.
Resolves questions and problems.
Processes records, worksheets, logs, and applications for services.
Establishes and maintains files and records.
Obtains information necessary to prepare files and complete necessary forms.
Performs data retrieval and entry into a software application.
Updates information in the computer.
Generates reports from the computer.
Assists citizens with inquiries, complaints and investigations.
Performs related work as required.
Knowledge, Skills and Abilities Knowledge of standard office methods and procedures.
Knowledge of County departments, operations and regulations.
Ability to maintain records/files, prepare reports and correspondence.
Ability to meet and deal with the public effectively.
Ability to establish and maintain effective working relationships with employees and the public.
Ability to communicate effectively via telephone, in person, in writing or on-line.
Ability to make decisions and work without close supervision.
Ability to operate a personal computer and other office equipment.
Ability to establish and maintain files accurately and legibly.
Minimum Requirements PHYSICAL SKILLS/WORKING CONDITIONS:
Ability to communicate effectively using verbal, written, and visual communication.
Upon Emergency Operations Center activation, employees must be prepared to work additional hours and job duties.
EDUCATION, TRAINING AND
Experience:
Graduation from high school or possession of an acceptable equivalency diploma.
One (1) year experience in customer service duties involving frequent public contact.
Experience in the operation of a personal computer required.
LICENSES, CERTIFICATIONS OR REGISTRATIONS:
Must possess a valid Florida driver's license.
ADA STATEMENT:
A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.
DRUG-FREE WORKPLACE:
Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES:
All employees will be required to work before, during, or after an emergency.
During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
VETERANS' PREFERENCE:
Under Section 295.
07, F.
S.
, Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.
PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORK PLACES FOR 2021 Benefits include:
Florida Retirement System (FRS) retirement plan PTO (Paid Time Off) Paid holidays Group insurance Tuition reimbursement Deferred compensation Medical leave pool Annual medical leave buy-back Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.
Effective July 1, 2011, FRS members must contribute 3% of their salary as retirement contributions, on a pre-tax basis (the salary is reduced by the amount of the employee contribution before determining the federal income tax deduction).
The employer will automatically deduct the employee contributions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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